l44g's Privacy Policy —
Our commitment to keeping your information safe
This policy provides a complete and transparent description of how your personal information is collected, stored, and used on the l44g platform.
1 Introduction & Scope of Policy
l44g is a safe and reliable online gaming platform. When you use the l44g website, create an account, or use any of our services, you are considered to have accepted the terms described in this privacy policy.
This policy will tell you what types of information l44g collects, how that information is used and stored, who it may be shared with, and what rights you have over your own information. We believe transparency is the foundation of trust, so this policy is written in clear, simple, and easy-to-understand language.
l44g's services are intended only for individuals aged 21 or older. We do not knowingly collect or process information from minors. If we become aware that information has been collected from a minor, it will be deleted immediately.
Important: This privacy policy is an integral part of l44g's terms and conditions. Please read both documents carefully before using the service.
2 What Information We Collect
2.1 Personally Identifiable Information
Information you voluntarily provide during account registration or while using the service:
- Full name and date of birth
- Email address and mobile number
- Residential address
- Identity document details (national ID or passport number)
- Payment information (bKash, Nagad, Rocket, Upay account numbers or bank account details)
2.2 Automatically Collected Information
When you use the l44g platform, certain information is collected automatically:
- IP address and device type
- Browser and operating system information
- Session duration and browsing patterns
- Gameplay and transaction history
- Data collected through cookies and similar tracking technologies
2.3 Identity Verification Information (KYC)
To ensure secure transactions and prevent money laundering, l44g conducts identity verification (Know Your Customer or KYC) in certain situations. This may involve requesting scanned copies of your government-issued ID, proof of address, and where necessary, a selfie or live photo. This information is stored under strict security protocols and can only be accessed by authorised personnel.
3 How Your Information Is Used
l44g uses your information for the following legitimate purposes:
To create, verify, and maintain your account and to ensure secure login.
Processing deposits and withdrawals, verifying payments, and preventing financial fraud.
To resolve your complaints and queries and to provide the necessary assistance.
To analyse user experience and improve the quality and performance of the platform.
To send important service-related notifications, security alerts, and relevant updates.
To monitor gaming behaviour and provide timely support where potential issues are identified.
4 Cookies & Tracking Technologies
4.1 What Cookies Are and Why We Use Them
Cookies are small text files stored in your browser. l44g uses the following types of cookies:
- Essential cookies: These ensure the core functionality of the site (login sessions, security). The service cannot be used without them.
- Functional cookies: These help remember your preferences and settings, such as language selection.
- Analytics cookies: These collect anonymous statistics to help us understand how the service is being used.
- Security cookies: These are used to detect fraudulent activity and unauthorised access.
4.2 Cookie Controls
You can disable non-essential cookies through your browser settings. However, please note that disabling all cookies may cause some l44g services to not function properly. Major browsers (Chrome, Firefox, Safari, Edge) provide cookie management guidance on their support pages.
5 Information Sharing & Third Parties
l44g never sells your personal information for commercial purposes or discloses it to third-party advertisers. Information may be shared in the following limited circumstances:
- Payment processors: With payment service providers such as bKash, Nagad, Rocket, Upay, and bank transfers to complete transactions.
- Technology service providers: Service providers contracted with us who manage server hosting, data analytics, or customer support software. They may only use your information in accordance with l44g's instructions.
- Game providers: Minimum necessary information may be sent to game providers for the operation of specific games.
- Legal obligations: To comply with court orders or lawful requests from competent authorities.
- Fraud prevention: With relevant authorities to assist in investigating financial crimes or fraud.
Note: Any third party that processes data on behalf of l44g is bound by strict data processing agreements with us. The obligation to protect your information applies to them as well.
6 Data Security Measures
l44g has adopted industry-standard technical and organisational measures to protect your information:
All data transmitted between your browser and our servers is protected by SSL encryption.
Stored sensitive information (passwords, payment details) is always kept in an encrypted state.
Only authorised personnel can access personal information, and all of them receive privacy training.
Our systems undergo regular security testing to identify and address potential vulnerabilities.
Please note: No transmission of information over the internet can be guaranteed to be completely secure. However, l44g ensures the highest level of technical measures to protect your information.
7 Data Retention Period
l44g retains your information only for as long as necessary. Retention periods by type of information are described below:
- Account information: Full information is retained while the account is active. After account closure, core information is retained for a set period to meet legal and regulatory requirements.
- Financial transaction records: Retained for a specified number of years in accordance with standard financial institution rules and legal obligations.
- KYC verification documents: Retained for a set period in accordance with regulatory guidelines.
- Cookies and session data: Session cookies are deleted when the browser is closed; persistent cookies last a maximum of 12 months.
- Customer support conversations: Retained for a reasonable period after the issue is resolved.
At the end of the retention period, information is securely deleted or anonymised so that you can no longer be identified.
8 Your Rights Over Your Information
As a user of l44g, you have the following rights over your own personal information:
The right to know what information we hold about you and how it is being used.
The right to request correction of any inaccuracies in your information.
The right to request deletion of your information under certain conditions (where there is no legal obligation to retain it).
The right to request that processing of your information for specific purposes be stopped.
The right to receive your information in a structured, machine-readable format.
The right to withdraw consent at any time for processing that is based on consent.
To exercise these rights, please contact us. We will process your request within a reasonable time. In some cases, deletion may not be possible due to legal obligations — in such cases, we will explain why.
9 Protection of Minors' Information
l44g's services are intended only for individuals aged 21 or older. We do not knowingly collect personal information from any minor. We maintain age verification measures during the registration process.
If a parent or legal guardian believes that their minor child's information has been collected, please contact us immediately. We will delete that information as quickly as possible and the associated account will be closed.
10 Changes to the Privacy Policy
l44g may update this privacy policy when needed. If any significant changes are made, we will notify you in the following ways:
- By updating the "Last Updated" date at the top of this page.
- By sending a notification to your registered email address.
- Through a notification when you log in to the platform.
Continued use of l44g after any changes indicates that you have accepted the revised policy. If you do not agree to the revised terms, please stop using the service and contact us to close your account.
11 Contact Us
If you have any questions, concerns, or requests regarding your information or this privacy policy, please contact the l44g support team. Our team is available 24 hours a day, 7 days a week.
When submitting a privacy-related request, please include the information needed to identify your account, but do not send your password or full payment details by email.
For requests to delete, correct, or access information, we will generally verify your identity first. This is done to protect your information.
Available 24/7 — instant support
[email protected]
Bengali & English
Every day of the week, morning to night
Related Policies
For more information related to this privacy policy, please see the following pages:
- Terms & Conditions — Complete terms of our service
- Responsible Gaming — Build safe and balanced gaming habits
- About Us — Introduction to the l44g platform
- FAQ — Answers to common questions